JOB SUMMARY
The Development Project Manager is responsible for guiding select private commercial development projects through the development process. They will work closely with clients and other City employees to explain the development processes, codes, and building requirements of the City of Buda. The Development Project Manager will provide outstanding customer service and promote a business-friendly mentality for target industries of the City. This position will be pro-active in fostering collaboration between the development client and other city departments including Planning, Engineering, Inspections, and Public Works and other development partner agencies including Hays County and Buda Fire. The position will also coordinate with the Buda Chamber of Commerce and the Buda Economic Development Council. The position is also responsible for providing a results-oriented approach to overcome development challenges; establishing strong interpersonal relationships which may be utilized to facilitate the creation of high-quality developments; proactively monitoring and assisting the progression of ongoing projects through the development process with white-glove service; providing single-point-of-contact project assistance to a variety development partners; using high levels of creativity and problem solving skills to diagnose abstract and sometimes highly complicated project and process related issues, identifying potential solutions, and helping implement said solutions; and striving to provide customer experiences that consistently exceed expectations.

ESSENTIAL JOB FUNCTIONS
 

• Acts as a single-point-of-contact/development liaison to assist customers with project status updates and resolution of both standard and nonstandard project issues or procedural/regulatory questions that may arise throughout the development process.
• Develops recommendations to the City Manager and related departments opportunities to improve development review processes.  
• Manages special projects as assigned by the City Manager including, major development and redevelopment projects, downtown revitalization efforts, special development projects and assignments, process improvement and other projects assigned.
• Actively collaborates with the City’s partners, Buda Economic Development Corporation, Buda Chamber of Commerce, and all businesses in the City of Buda to ensure we meet our economic development goals and community values.  
• Prepares agenda items for and gives presentations to the City Council and city boards by gathering and analyzing data.
• Represents city at regional and area meetings; attends professional development workshops to keep abreast of trends and developments.
• Facilitates the proactive sharing and coordination of development-related information with a wide variety of internal and external stakeholders via meetings, calls, and written correspondence.
• Manages, coordinates, and expedites high priority projects through the development process.
• Coordinates time-sensitive information requests for potential economic development projects and the exchange of information between Staff and external agencies or customers.
• Serves as the primary point of contact for economic development corporation personnel and works to address their issues and needs accordingly.
• Proactively reaches out to customers at various milestones (i.e., plan approvals, permit issuance, or Certificate of Occupancy issuance) throughout the development process to provide guidance and explanation, offer assistance, and ensure that potential issues are addressed quickly and appropriately.
• Proactively pursues feedback from customers to identify successes, opportunities for improvement and implement enhancements to improve the customer experience.
• Evaluates project status reports to identify potential project delays, working with the customer and appropriate staff to identify issues and solutions to move projects forward.
• Addresses customer inquiries and information requests by using a number of internal resources including, but not limited to online interactive maps and related geographic information systems (GIS) software, as-built construction documents, and records management software solutions.
• Responds to inquiries regarding city activities and matters in order to resolve problems or complaints.
• Develops effective working relationships with various departments and agencies and collaborates with city management.
• Records and reports on status of cases and development applications.
• Identifies complex problems and reviews related information to develop, evaluate and implement timely solutions.
• Provides recommendations related to development process and customer satisfaction.
• Ability to establish and maintain effective working relationships with co-workers, contractors, developers, architects, engineers, owners, and the general public.
• Knowledge of City codes and regulations and their application.
• Knowledge of business and project management principles, strategic planning, customer service, evaluation, and feedback.
• Visits job sites as required.
• Performs other related job duties as assigned.  

Typical Qualifications

Education and Experience:
Bachelor’s Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field; supplemented by three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.).
 
Special Qualifications:
PMP, AICP, or CNU-A desired.