BRIEF DESCRIPTION OF THE JOB: 

Handle and process building permit applications, manage inspection scheduling, and oversee daily department deposits. Respond to customer inquiries regarding building permits, inspections, and code enforcement through phone, email, and in person.

ORGANIZATIONAL RELATIONSHIPS:

• Reports to permit supervisor.
• This is a non-supervisory position.
• Work closely with city staff and regularly engage with various government representatives, business professionals, and the public.

ESSENTIAL DUTIES may include but are not limited to, the following:

• Processes building permits and scheduling inspections.
• Be the friendly face of the Development department, responsible for managing and triaging customer inquiries.
• Assist customers via phone, email and walk-in with questions about building permits, inspections and code enforcement processes.
• Provides quality customer service to the public, city staff, contractors and all other work contacts.
• Performs related duties as assigned.

Qualifications

KNOWLEDGE AND ABILITIES:

Knowledge of: 

• Standard office procedures
• General understanding of municipal government
• Building permitting and code enforcement
• Building construction                          
• Basic accounting and payment processing procedures

Ability to:

• Enter data accurately and consistently using standard software.
• Communicate effectively, both verbally and in writing and in a timely manner.
• Assess and understand a variety of different situations and implement the appropriate next steps in handling customer complaints and/or requests
• Be a team player and establish effective working relations with co-workers
• Deal effectively with the public, including difficult or sensitive situations
• Follow written and verbal instructions
• Operate multi-line phone system
• Operate using effective time management techniques and handle multiple tasks in quick succession
• Read and comprehend city code, ordinances, manuals, memos, letters and interpret technical drawings
• Process and reconcile payments
• Use permit tracking software to manage building permits, code enforcement cases and inspections

ACCEPTABLE EXPERIENCE AND TRAINING:

• High school diploma or equivalent
• At least one year of municipal permit clerk, technician experience or building construction experience, or equivalent
• OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

CERTIFICATES/LICENSES REQUIRED:

• Valid Texas Class C Driver’s License

CERTIFICATES/LICENCES DESIRED:

• Notary Public Certification or ability to obtain within 12 months
• ICC Permit Technician certification or ability to obtain within 12 months
• Bilingual in English and Spanish