GENERAL DESCRIPTION OF WORK:

Reports to the Manager of Service Planning for VIA’s service-planning efforts. Monitors the activities of the Service Planners. Prepares service plans for all modes and service types to include bus rapid transit, bus, on- demand, paratransit services, and other innovative transit service solutions. Develops short range and five-year service plans. Responsible for Title VI analysis related to service standards and policies. Responsible for operational planning through implementation of various projects. Serves as a project manager for special projects, overseeing the work of department staff. Monitors and analyze operational data for preparation and implementation of service revisions to improve efficiency and effectiveness of transit operations. Serves as the link between strategic service expansion and short-range planning on long-term projects.

ESSENTIAL FUNCTIONS:

Performs technical work related to service and operational planning involving collection of data, analyzing data and reporting the results of the analysis.

Conducts market and demographic research related to service plan development.

Works with the VP or Service Planning and Scheduling, Manager of Service Planning, and the Manager of Scheduling to formulate the short range and five-year service plan (all modes & services) and supports plans with other departments (e.g., Vehicle Fleet Plan, VIAtrans service plan, etc.)

Coordinates and /or works with the scheduling staff & other departments and outside agencies to prepare and implement service / operations revisions.

Responsible for working cooperatively with other departments to achieve objectives for: on- time performance; increased ridership; cost effective and productive transit services that meet community needs; and a reduction in customer complaints related to transit service planning, schedules and customer information services.

Work requires regular internal and external contact with all organizational levels, as well as the community and special target groups.

Evaluates public, internal and outside agency requests for service changes and reviews, coordinates responses with service planning & scheduling staff for dissemination.

Responsible for bus rapid transit, bus, on-demand, paratransit databases regarding service performance; reviews and analyzes pertinent data to measure all modes of service performance.

Responsible for updating all modes mobility on demand rideshare and paratransit service area.

Responsible for providing the National Transit Database (NTD) bus rapid transit, bus, on-demand, and paratransit information.

Prepares and maintains records, reports, charts, graphs, maps and other materials incidental to the function of the department.

Participates in the design and implementation of policies, procedures and programs to achieve effectiveness and efficiency in VIA operations, increase ridership and responses to community’s public transportation needs.

Supports and attends public engagement activities related to service changes and service plans. Coordinates with the appropriate department in the need for and timing of promotional activities, attendance at neighborhood and other community group meetings, and graphic support for service plans and special projects.

Carries out independent research projects to improve efficiency, effectiveness, on-time performance and responsiveness of services and promotional activities to community needs.

Acts as a project manager for planning studies and implementation of the outcomes related to service planning & implementation.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

EDUCATION AND EXPERIENCE:

Bachelor's Degree in Planning, Business Administration, Public Administration, Finance, Transportation or related field and a minimum of five (5) years related experience or an acceptable equivalent combination.

ADDITIONAL REQUIREMENTS:

Must be familiar with and be able to use:

· Computer software such as Microsoft Office products – word, excel, access, power point etc.

· Computer to research information using search engines

· Crystal Reports

· ArcGIS mapping software or equivalent software

· Must have experience in & knowledge of:

· Mass transit

· Transit planning functions and their relationship to strategic & service planning and scheduling.

· Americans with Disabilities Act as it related to public transit fixed routes and demand response services

· Statistics and analysis using large datasets

Basic knowledge of applicable governmental regulations and federal, state and local laws pertaining to transportation issues.

Requires the ability to communicate effectively both orally and in writing with individuals at all organizational levels both inside and outside the company using tact, discretion and diplomacy.

Ability to perform research, reach independent judgments, and advise staff of the most advantageous course of action.

Must be able to determine the effect of service revisions through the use of elasticity formulas and projection methods.

Requires the ability to maintain confidentiality of sensitive information. Must have the ability to read and compose complex material.

Must be able to maintain good work attendance.

Safety Accountability Statement:

- Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

- Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

- Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

- Employees are responsible, and required, to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support VIA’s EEO policies and the Diversity Program.

PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, stand, reach, and occasionally lift objects weighing 5-25 pounds such as files, supplies, and large reference books.

WORK ENVIRONMENTS:

Work involves deadlines and multiple priorities.

Hybrid work schedule between VIA regular hours of operation.

Work may involve unusual and extended working hours in the evening or on the weekend.

Work may require off-site travel.  

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.